Policies

Breach & Disclosure Policy

 

Breach Reporting Policy

 

Security Phoenix (Phoenix Security Ltd) is fully aware of its obligations under the General Data Protection Regulation (GDPR) to process data lawfully and to ensure it is kept securely. We take these obligations seriously and have protocols in place to ensure that, to the best of our efforts, data is not susceptible to loss or other misuse.

The GDPR incorporates a requirement that a personal data breach be notified to the supervisory authority and, in some cases, to the affected individuals. This policy sets out Phoenix Security’s stance on taking action in accordance with the GDPR if a breach were to occur.

 

Scope

This program is not a means to submit complaints about Security Phoenix Ltd (trading Phoenix Security) services or products or for inquiries regarding the availability of company websites or online services.

The following types of breach are considered out of the scope for the purposes of this program:

  • access by an unauthorised third party
  • deliberate or accidental action (or inaction) by a data controller or data processer
  • sending personal data to an incorrect recipient
  • computing devices containing personal data being lost or stolen
  • alteration of personal data without permission
  • loss of availability of personal

Security Phoenix Ltd (trading as Phoenix Security) may update this policy at any time, including by changing the list of out-of-scope vulnerabilities.

Reporting a Breach

If you have discovered an issue, breach that you believe is in-scope, please email the following form  securityreporting@phoenix.security.  Please use the following form to disclose a breach.

 

Public Notification

In order to protect our customers, Security Phoenix Ltd (trading Phoenix Security) requests that security researchers not post or share any information about a potential breach in any public setting until we have researched, responded to, and addressed the reported breach and informed customers and stakeholders as needed. 

Phoenix will adequately inform customers ICO when the breach is adequately assessed

 

Effective Date

The effective date of this policy is January 20, 2023.

 

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